As consumer adoption of smartphones and tablets continues to increase at a staggering rate, the retail industry has taken notice of the massive value that a comprehensive mobile strategy provides to their bottom lines. Since a new generation of consumers is increasingly using the mobile Web as a primary gateway to the Internet, the nation’s retailers are determined to more deeply engage with consumers and strengthen the link between their physical stores and the mobile Web. What retailers have quickly realized is that new mobile technologies can make shopping not only easier for consumers, but also more lucrative for themselves.
One of the most effective ways retailers can take advantage of QR codes is by integrating them into print advertisements as a vehicle to incentivize users to visit their brand on the mobile Web. After scanning a QR code in an ad, a consumer would be directly linked to a product, a special coupon or offer, or other exclusive content. Target is a great example of a retailer that has seized the opportunity to integrate QR codes into its advertising. In a recent campaign, for example, Target directed readers who scanned its QR codes to videos featuring style expert Sabrina Soto, during which she shares information and tips on how to use Target home decor and furnishing products.
Another powerful way for retailers to use QR codes is by incorporating them into the in-store experience -- directing shoppers who scan the codes to enhanced product information, reviews, or other related content online. Successfully enhancing the in-store shopping experience, Macy’s recent “Backstage Pass” campaign encourages shoppers to scan QR codes included on product displays in order to access exclusive video content that provides fashion inspiration, advice, and tips from style icons and experts like Martha Stewart, Tommy Hilfiger, and others.
Additionally, Best Buy was an early mover on QR code technology and last year added QR codes to all of its product information tags. Users who scan the QR codes on Best Buy product tags are directed to the product detail page on Best Buy’s mobile site. Demonstrating the emphasis that Best Buy places on QR codes, a Best Buy executive was recently quoted by Advertising Age as saying that they view QR codes as a “personal shopping assistant.”
In addition to their consumer benefits, QR codes also present a unique opportunity for retailers to capture crucial customer information. For example, retail brands can easily include a quick sign-up area on the QR destination page that encourages visitors to enter their email address in order to receive special loyalty deals, exclusive content, or other store information. Read More
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